Establish the situation
Walk through the workflow, reproduce the issue where possible, and inspect the relevant settings, data, and services. Separate what is known from what still needs checking.
How we work
Understand. Then act.
Tell us what you want to make possible. We work out the practical next step, make a focused change and check it in use.
Get the context.
We look at the website, the connected services and the people using them. We ask what is happening, what should happen and what depends on the change.
Do the work.
We investigate the options, explain the tradeoffs and agree on the scope with you. Then we take responsibility for getting the work done and keeping you informed.
Check it and stay involved.
We check the relevant workflow, explain what changed and call out any remaining limits. For ongoing work, that context carries into the next decision.
Choose a proportionate change
Explain the options and their tradeoffs. Agree on a repair, integration, or new feature, with the access and boundaries needed to do it carefully.
Check the complete experience
Use appropriate tests and browser checks to confirm what the person using the system can do. Review changes for effects on related workflows.
Leave a useful record
Record what changed, what was verified, and anything that still needs attention. Use that knowledge to make the next piece of work easier.